Guides
How to transfer a WhatsApp conversation between agents without losing
Draft outline — replace with a crisp value line for search snippets.
Overview
Replace this block with a clear problem statement, audience, and promise. Use short paragraphs and real examples from your WhatsApp or omnichannel operation.
On this page▼▲
Practical next steps
Add checklists, routing tips, or links to related guides. Every sentence should help the reader decide what to do next on your website or in your inbox tool.
Why teams centralize here
Single customer timeline
Agents see the full thread in one place—fewer repeated questions and cleaner handoffs.
Routing that matches reality
Ownership and queues reflect how your team actually works, not how tools were siloed.
Automation with guardrails
Bots and AI sit on top of a visible workflow, so speed does not come at the cost of tone or compliance.
Ready to unify support and sales conversations?
Start from one inbox, then layer automation and campaigns—without losing context between channels.