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Omnichannel support and sales

Centralize, automate and scale your chat operation

A chat platform with collaborative support, AI automation and campaigns in one operation for marketing, sales and support, including WhatsApp in the omnichannel flow.

Shared inbox
AI automation
Campaigns at scale

Lead capture

Turn visitors into chat conversations

Team support

Collaboration and organization for your team

Smart automation

Flows and replies without manual effort

Integrations and scale

Connect everything and grow efficiently

Everything you need to run customer conversations with more control, automation and scale

Three blocks (inbox and channels, automation with AI, outbound campaigns) so each team knows where to look.

One inbox for every customer conversation

Unify WhatsApp, web chat, email and voice in one place—shared history, aligned teams, less context switching.

Team inbox

Shared team inbox

Every conversation in one queue—multiple agents, internal notes and a clear view of who owns what.

Unified channels

Many channels, one operation

Connect the channels customers already use without losing the thread or duplicating work.

Built-in voice

Voice calls in the same flow

Handle voice without jumping to another app—logged next to the written thread.

Automation and AI

Automate repetitive replies, qualify leads and free agents for conversations that need a human touch.

Automated flows

No-code chatbot

Design questions, branches and handoff to humans with drag-and-drop—no engineering required.

AI-assisted replies

AI assistant for support

Suggested and automated answers grounded in context—ideal for peaks and FAQs.

Ad → chat

From ad click straight to chat

Clicks open a chat with your team—not a long form—so interest turns into dialogue faster.

Campaigns, re-engagement and scale

Broadcast with segmentation, win back quiet contacts and surface your catalog inside the chat thread.

Campaigns

Segmented bulk messaging

Define audiences, personalize copy and track delivery without leaving the platform.

Win-back

Alerts and win-back messages

Reminders, promos and nudges when a contact goes quiet—on the schedule you set.

Catalog in chat

Products inside the chat

Share items and prices on WhatsApp and other channels without sending people elsewhere.

Conversational AI

Conversational Intelligence Layer

Three ways to use AI in customer conversations, working together in a single platform.

Live

AI Copilot - Your Intelligence Layer

An AI layer that sits beside your agents. It reads every conversation, suggests the best replies, summarizes long threads and scores quality in real time.

  • AI CX Score - automatically rates every conversation for quality
  • Instant translations into any language with one click
  • One-click summaries of 50+ message threads
  • Smart reply suggestions based on conversation context

Outcome

Agents handle 3x more conversations. New team members become productive in days.

Astra AI

AI Agents - Full Conversation Automation

A digital employee that handles end-to-end conversations - FAQs, bookings, order updates, lead qualification - 24/7 without manual effort.

  • 60% of routine queries handled instantly
  • Every conversation scored for quality - automatically
  • Leads qualified and routed 24/7
  • No code required - go live in under 5 minutes

Outcome

Configure in plain language. Live in less than 5 minutes.

Enterprise

BYOA - Bring Your Own AI

Connect your own models - OpenAI, Claude, Gemini or custom - to every customer conversation. Your data stays where you need it. Your compliance requirements, met.

  • Connect any model via simple API
  • Customer data never leaves your infrastructure
  • One integration, works across all channels
  • Full control over models, prompts and outputs

Outcome

Enterprise-grade AI without enterprise complexity.

NOW LIVE

Voice AI

Turn Chat into your full voice channel. AI-powered voice conversations that qualify leads, answer questions and close deals in any language.

Voice Calls via Chat

Make and receive calls directly in the platform. No app switching, no international fees.

Multilingual Support

12+ languages with live switching during the conversation. Global customers engaged in their preferred language.

Near Real-Time Response

Ultra-low latency voice interactions that feel natural. No awkward pauses that frustrate customers.

Autonomous AI Conversations

The AI qualifies leads, schedules appointments and answers questions autonomously. Human-like conversations that convert.

12+

Languages

<1s

Response latency

24/7

Available

E2E

Encrypted

Go live in days, not months

Four steps. That's all it takes.

1

Connect your Channel

Connect your channel to the platform. Takes minutes. No code required.

2

Activate Copilot

AI-powered suggestions, summaries and quality scores. Works automatically.

3

Create your first AI Agent

Describe what you want in plain language. Go live in less than 5 minutes.

4

See the results

Response times drop. Quality improves. Track everything in real time.

Why businesses choose this platform

Enterprise-grade AI without enterprise complexity.

Feature
This Platform
Basic Chat Tools
Enterprise Platforms

Agent AI assistance

Copilot + CX Score

None

Enterprise only

Full AI agents (auto convos)

No code required

Template bots only

3-6 month setup

Bring your own AI model

Full BYOA support

Not available

Limited API access

Time to go live

Days

Days

Months

Built for messaging

Native

Native

Email-first

Ready to transform your customer conversations?

Go live with more organization, automation and scale this week.

Integrations

Connect the platform to the stack that already moves your operation

Top integrations for CRM, automation, e-commerce and spreadsheets in a clean, easy-to-read layout.

HubSpot

Zapier

Zoho CRM

Shopify

WooCommerce

Make (Integromat)

Pabbly Connect

Google Sheets

Klaviyo

How the platform works in practice

01

Capture leads and centralize conversations

Connect your channels and gather all contacts in a single organized platform.

02

Automate replies, qualification and flows

Configure chatbots, smart flows and automated replies to move faster.

03

Route to the right team and monitor the full operation

Assign conversations, monitor metrics and keep full operational control.

One platform for every business area

For marketing

Turn campaigns into conversations, automate follow-ups and increase opportunity generation.

For sales

Qualify leads, distribute contacts and speed up the response time of your sales team.

For support and service

Centralize channels, automate recurring questions and keep more control over every conversation.

Ready for simple operations and also for more advanced structures

Team support

More collaboration, visibility and organization for operations with multiple agents.

Scalable automation

Build flows that reduce manual work and increase consistency in support.

Integration with your stack

Connect the platform to the tools your company already uses every day.

Technical flexibility

Use integrations, API and webhooks to scale operations with more flexibility.

Frequently asked questions

How does the platform centralize support?
All chat and other channel conversations stay in one dashboard. Your team can access, reply and manage everything without switching apps or devices.
Can I automate replies and qualify leads?
Yes. You can build no-code chatbots, define trigger-based automated replies and configure qualification flows that collect data and route each lead automatically.
Can the team handle conversations together on the same number?
Yes. The shared team inbox allows multiple agents to handle the same number with conversation routing, internal notes and complete operational visibility.
Does the platform work for marketing, sales and support?
Yes. The same platform supports marketing, sales and support teams in one operation, with campaigns, qualification and automation.
Can I integrate with other tools?
Yes. The platform connects with CRMs, automations, spreadsheets, e-commerce and other tools through native integrations, API and webhooks.
Is it ready for more advanced operations?
Yes. You can use API, webhooks, custom flows and advanced integrations to scale operations with full technical flexibility.
What is AI Copilot and how does it help my team?
AI Copilot is an intelligence layer that works alongside your agents - reading conversations, suggesting replies, summarizing threads and automatically scoring quality. Agents handle 3x more conversations and new members become productive in days.
Can I use AI agents without knowing how to code?
Yes. Just describe what you want in plain language and your AI agent goes live in under 5 minutes. No technical configuration needed.
What is BYOA (Bring Your Own AI)?
BYOA lets enterprise teams connect their own AI models - OpenAI, Claude, Gemini or custom - to every conversation. Your data stays within your infrastructure and your compliance requirements are fully met.
How do I get started?
Click "Discover and Try for Free" to create your account and begin configuring your channels, chatbots and team in minutes.

Bring more organization, automation and scale to your chat operation

Centralize conversations, automate processes and give your team a more efficient operation to sell and support better.

Start now and transform conversations into a more structured operation.